Communication
DEFINITION
The ability to listen closely and articulate ideas effectively
WHAT IS IT?
Communication involves clearly transmitting ideas from one person to another while ensuring that the message is accurately received through active listening and open inquiry. Understanding the speaker’s message is central to meaningful dialogue. Without this understanding, responses may be misguided or ineffective.
WHY IS IT IMPORTANT?
Communication is crucial for the functioning of teams, departments, and organizations. Poor communication can lead to inefficiency and frustration. If an employee does not clearly understand their boss’s expectations, they cannot effectively meet them. Effective communication at all levels—corporate, team, and individual—is essential for a well-functioning organization.
Books to Read
Mastering Communication at Work: How to Lead, Manage, and Influence
Mastering Communication at Work provides clear, actionable advice you can put to use right away and simple drills to practice during your next meeting and in one-on-one conversations.
Simply Said: Communicating Better at Work and Beyond
Simply Said is the essential handbook for business communication. You’ll learn the skills to deliver great presentations and clear and persuasive messages, handle difficult conversations, effectively manage, lead with authenticity and more, as you discover the secrets of true communication.
Exactly What to Say: The Magic Words for Influence and Impact
Phil M. Jones has trained more than two million people across five continents and over fifty countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.
Words that Change Minds: The 14 Patterns for Mastering the Language of Influence
You can directly influence people one-on-one, in groups and even in mass communication by customizing your language to match their subconscious Motivation Patterns. Increase your impact, improve relationships and reduce conflicts, by using the Words That Change Minds.
I Hear You: The Surprisingly Simple Skill Behind Extraordinary Relationships
In this 3-hour, conversational read, you’ll discover the whats, whys, and hows of one of the most valuable (yet surprisingly little-known) communication skills—validation.
