Continuous Improvement
DEFINITION
Ongoing efforts to enhance processes and outcomes
WHAT IS IT?
Continuous improvement involves a persistent effort to refine processes and achieve better results. Managers must remain vigilant to minimize inefficiencies and boost productivity, both in terms of output and quality.
WHY IS IT IMPORTANT?
In a competitive market, new competitors and products are always emerging, aiming to surpass industry leaders. Customers, whether internal or external, need to be consistently impressed with exceptional service, value, and quality. In an era where online reviews and ratings can significantly impact reputation, maintaining high standards is crucial to avoid negative feedback and ensure customer satisfaction..
Books to Read
The Fifth Discipline: The Art & Practice of the Learning Organization
An MIT Professor’s path breaking book on building corporations that overcomes inherent obstacles to learning and developing dynamic ways to pinpoint the threats that face them.
The Fifth Discipline Fieldbook: Strategies and Tools for Building a Learning Organization
Senge’s offers executives a step-by-step guide to building “learning organizations” of their own.
Good to Great: Why Some Companies Make the Leap… And Others Don’t
The findings of the Good to Great study will surprise many readers and shed light on virtually every area of management strategy and practice.
First, Break All the Rules: What The World’s Greatest Managers Do Differently
Despite their differences, great managers share one common trait: They break virtually every rule held sacred by conventional wisdom. This amazing book explains why.
Learn or Die: Using Science to Build a Leading-Edge Learning Organization
Learn or Die combines recent advances in neuroscience, psychology, behavioral economics, and education with key research on high-performance businesses to create an actionable blueprint for becoming a leading-edge learning organization.
