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Problem Analysis

DEFINITION
The ability to analyze and comprehend the full scope of a problem


WHAT IS IT?
Problem analysis involves a deep understanding of a situation or issue, including its background, underlying causes, and why it remains unresolved.


WHY IS IT IMPORTANT?
Organizations frequently tackle various problems, such as increasing sales, reducing costs, enhancing employee engagement, or fostering innovation. To devise effective solutions, it's crucial to fully grasp the nature of the problem. An organization’s success relies heavily on its capacity to analyze and resolve issues effectively.

Recommendations to Improve

Withhold Judgment

Seek Multiple Perspectives

Seek Multiple Perspectives

First, avoid rushing to conclusions before fully grasping the scope and complexity of a problem. Solutions that seem overly simplistic—suggesting "all we need to do is this"—may overlook underlying issues and only address superficial symptoms. It’s important to wait until you have a complete understanding of the problem before making any decisions.





Seek Multiple Perspectives

Seek Multiple Perspectives

Seek Multiple Perspectives

Next, gather comprehensive data to analyze the problem effectively. Go beyond subjective opinions and seek concrete evidence to shed light on the root causes and ongoing factors contributing to the issue. If existing data is lacking, create your own through surveys or interviews with those who have direct knowledge of the problem. Consider various viewpoints and research how other organizations have tackled similar issues.

Formal Analyis

Seek Multiple Perspectives

Formal Analyis

Utilize problem analysis tools such as fishbone diagrams, the 5 Whys, root cause analysis, process flow charts, and problem trees to guide your investigation. These tools offer structured approaches to understanding the problem from multiple angles and ensure a thorough and disciplined analysis. Master two or three of these techniques to apply them effectively when needed.

Books to Read

The McKinsey Mind: Understanding and Implementing the Problem-Solving Tools and Management Techniques of the World’s Top Strategic Consulting Firm

McKinsey & Company is the most respected and most secretive consulting firm in the world. This book explains, step-by-step, how to use McKinsey tools, techniques and strategies to solve an array of core business problems and to make any business venture more successful.


Thinking, Fast and Slow

Renowned psychologist Daniel Kahneman offers practical and enlightening insights into how choices are made in both our business and our personal lives―and how we can use different techniques to guard against the mental glitches that often get us into trouble.


Problem Solved: A Powerful System for Making Complex Decisions with Confidence and Conviction

Problem Solved will show you how to use the powerful AREA Method to make complex personal and professional decisions with confidence and conviction.


Bulletproof Problem Solving: The One Skill That Changes Everything

Complex problem solving is at the very top of the list of essential skills for career progression in the modern world. In this book you’ll learn the seven-step systematic approach to creative problem solving developed in top consulting firms that will work in any field or industry, turning you into a highly sought-after bulletproof problem solver who can tackle challenges that others balk at.


Cracked it!: How to solve big problems and sell solutions like top strategy consultants

Building on tried-and-tested (but rarely revealed) methods of top strategy consultants, research in cognitive psychology, and the latest advances in design thinking, the authors provide a step-by-step process and toolkit that will help readers tackle any challenging business problem.

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